We offer the highest in sunglasses quality and are committed to exemplary customer service. We understand that when buying sunglasses online, it can be difficult to really know if they are suited to you. If you are not completely satisfied with your order, then we will accept a return for a refund subject to the terms of this return policy.
- The right to return must be exercised within 30 days of the purchase date in accordance with the Return Procedure detailed below.
- The right to return may only be exercised on items purchased from lip-sunglasses.com. Items purchased from authorised LiP Sunglasses resellers or distributors should be returned to the place of purchase if their conditions of sale allow returns.
- The right to return can be exercised for a maximum of one item per order. If you wish to purchase multiple items to decide between different model / colour variations, we recommend placing separate orders for each item.
- If you wish to exchange a product, unless otherwise agreed with us, you are requested to return the original item for a full refund and make a new purchase.
- For domestic (United States) orders, we will provide you with a printable pre-paid return label wherever possible. The return label fee is $8 for mainland US, and for Alaska and Hawaii it is $14. The return label fee will be deducted from the refund amount.
- For all other countries, a pre-paid return label is not available. Upon receipt of a return request, we will provide instructions by email for returning your order. In this case, you are responsible for all return shipping costs.
- In all cases, the returned products must be unused, in “saleable condition” and in the complete original packaging including product tags, all included accessories, warranty card and product information. We reserve the right to refuse a refund, should the products show any sign of use, such as scratches or residue on the lenses or frame. Additional fees will be charged for any return missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “saleable” condition).
- We do not accept responsibility for lost parcels, or postal charges incurred when returning goods. We recommend using a tracked and insured service.
If you wish to return an order, please click on the link below to submit a return request. You will need to include your full name, email address, order reference number and reason for the return. Our Customer Service team will then email you confirming the next steps in the return procedure.
Once we have received and processed the returned item(s), we will issue a refund to you as soon as possible via the method of payment used to place the original order.