We offer the highest in sunglasses quality and are committed to exemplary customer service. We understand that when buying sunglasses online, it can be difficult to really know if they are suited to you. If you are not satisfied with our products, then we will accept a return for a refund subject to the terms of this return policy.
A summary of our returns policy is set out below:
- The right to return must be exercised within 30 days of the purchase date in accordance with the Return Procedure detailed below;
- The right to return can only be exercised on items purchased from lip-sunglasses.com. Items purchased from authorised LiP Sunglasses resellers must be returned to the place of purchase.
- If you wish to exchange a product, you will need to return the original item for a full refund and make a new purchase;
- In the US, we charge a $6 fee ($12 in Alaska and Hawaii) for a printable return label. This fee will be deducted from the refund amount. For all other countries, you are responsible for the return postage costs;
- The right to return is excluded for prescription / RX purchases;
- The returned products must be unused, in “saleable condition” and in their complete original packaging including all tags, all included accessories, warranty card and product information. We reserve the right to refuse a refund, should the products show any sign of use, such as scratches or residue on the lenses or frame. Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “saleable” condition).
- We do not accept responsibility for lost parcels, or postal charges incurred when returning goods. We recommend using registered mail with insurance.
If you wish to process a return, please click on the link below to submit a return request. You will need to include your full name, email address, your delivery address, order reference number and reason for the return. Our Customer Service team will then email you confirming the next steps in the return procedure.
Once we have received and processed the returned item(s), we will issue a refund to you as soon as possible via the method of payment used to place the order.